Telebusiness!

J. St. Luce
Feb 20, 2017
2 min read

Telebusiness is business transacted over telecommunication networks. In general a telebusiness representative acts as an intermediary between companies, or between companies and their customers by means of telephone, internet and video telephony. Product knowledge and excellent problem determination skills are required in telebusiness. The use of efficient questioning techniques is essential to identify the problem. As well as active listening skills, analytical and problem solving skills, presentation skills, knowledge of sales techniques and leadership and coaching skills. The following services are services you would expect from a telebusiness representative.

Prospecting: assisting in the search for prospects promoting products and services through adequate interaction and the use of effective sales techniques and in addition expanding business with existing customers.

Lead generation: generating, qualifying, evaluating and managing of leads.

Customer service: answering incomming phone calls troubleshooting clients questions and inquiries concerning products and services.

Account Management: managing of sales and marketing activities with prospects to create long term relationships.

Training and Consulting: developing and improving specific telesales and customer service competencies to an established set of standards.

Prospects buy a product or service to Improve their position or to solve a problem. Telebusines is skillfully solving the customers problems. The goal for most representatives is to discover the reasons behind the objections of the customers and offer the best solutions to keep the customers satisfied or to convince them to purchase a product. Professional representatives are those who can identify and analyze, the customers most important issues and choose the best solution that will effectively solve those issues in a convenient manner. Generating interest among customers about the services and products of the client. And thus motivating them to the purchasing of products and services.

As a certified business service provider Lux2bizz offers training and support to entrepreneurs and small business owners. Who need assistance with the sales, marketing and service communications of their businesses. As your Virtual Account Executive i will demonstrate highest level of discretion and diplomacy and go the extra mile to provide you with exceptional service. Using my own equipment I can assist you with customer service, lead generation, Appointment setting and promoting of your products or services B2C and B2B. In accordance with established policies and procedures.