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Virtual Account Executive!

J. St. Luce
Oct 11, 2017
3 min read

What is a Virtual Account Executive?

A Virtual Account Executive is a person responsible for running his or her own business or organization and has sales, administrative and supervisory qualities. As a Virtual Account Executive you assist in building great relationships and creating a bond between the clients, their products or services and the consumer. The essence of a V.A.E. is a sound commercial and qualitative approach of the target group of their clients, creating new business and maintaining a good relationship with existing customers.

As a V.A.E. you will need to be able to independently and purposefully ensure to achieve the implementation and progress of the targets set.

While always keeping in mind the satisfaction of the clients as well as their customers fulfilling their needs and expectations.

Maintaining confidentiality and a high level of discretion.

As a Virtual Account Executive you'll also have to be able to provide customer support, determining the needs of and consulting potential new prospects.

Performing a variety of routine administrative duties like answering phone calls, setting appointments, preparing of meetings, agenda planning as well as handling or resolving complaints and providing training and consultation.

What services can a Virtual Account Executive offer?

A Virtual Account Executive can offer essential services such as:

Representing clients to their prospects via telephone, videophone, internet, social media and e-mail.
Assisting in the search for prospects and the promoting of products and services.
Identifying and contacting potential new business clients.
Correctly screening of calls and handling of inquiries and complaints concerning products and services.
Answering incomming phone calls and e-mails processing appointments and or cancellations.
Troubleshooting clients questions and inquiries patiently and attentively making confident decisions presenting alternative solutions focused on resolving encountered problems.
Online Market research to get market information and to present the products and services of clients in a proper manner so they can achieve their commercial objectives.
Building of effective social marketing strategies to achieve meeting the clients objectives.
Generating, qualifying and managing of leads, information gathering, relationship development for clients on social platforms.
Performing and proactive completion of detailed and organized business and office tasks such as answering phone calls and e-mails, word processing, basic spreadsheets and presentations.
Analyzing, prioritizing and scheduling all the tasks that need to be done.
Processing of customer files sorting, scanning and photocopying of documents.

My training and past working experience has made me a very passionate, independent and self confident Tele-business representative. Intensively trained in making and answering phone calls interacting B2B and B2C with different companies, vendors and consumers in a wide variety on a daily basis. Providing me with knowledge of sales promoting principles and tactics for selling products or services as well as handling customer inquiries, providing information, process orders and resolving issues. While always keeping in mind the satisfaction of my clients as well as their customers needs and expectations. Regularly resulting in clients and prospects requesting me as their single point of contact, causing me to manage my own portfolio of paying customers supporting them from the implementation through the entire process. From the preparation and progress, the administration and if necessary the handling of complaints. Giving me strategic insight to set my own priorities and independently manage my own accounts.

Interested to become a Virtual Account Executive?

Lux2bizz offers training to become a Virtual Account Executive.

Lux2bizz telebusiness V.A.E. Training includes: Computer course, sales and service communication skills, problem determination and problem solving skills, communication of information and ideas, presentation skills, knowledge of sales techniques, Phone etiquette and leadership and coaching skills.

Lux2bizz telebusiness V.A.E. Training is suitable for people who want to work as a self-employed person and/or consider virtual assisting. This training will help you achieve a higher level of skill that will allow you to provide greater value to your clients and their customers through improved and effective communication skills.

Whether it's face-to-face, by telephone or online.

Contact me for more information!